Shipping policy

Thank you for shopping with Never Gelly!

We carefully package every order to ensure your items arrive safely.

Processing Time:

Orders are processed within 1–3 business days.

Orders are not shipped on weekends or holidays.

During sales, festivals, or high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery:

Shipping costs are calculated at checkout based on the order size, weight, and destination.

Estimated delivery times: 

Standard Shipping: 3-7 business days

Please note that delivery times are estimates and may vary due to carrier delays.

Lost or Delayed Packages

Never Gelly is not responsible for delays caused by shipping carriers, weather, or incorrect addresses provided at checkout. If your package appears lost, please contact us and we'll do our best to help.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Damaged Orders:

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

Contact Us:

For questions about your order, please contact us at: nevergelly@gmail.com 

Never Gelly Curated treasures for the bold, the creative, and the beautifully uncommon. ✨

 

Never Gelly — where alternative style, festival spirit, and unique treasures come together.